• Our standard TAT remains 15–20 business days.
• Business days exclude weekends and postal holidays.
• TAT begins the next business day after your order is placed and does not include shipping transit time.
• During busy periods or special releases, processing may extend slightly. If you need help expediting, email us and we’ll try our best to assist.

Preordered palettes are still being produced. Pre-orders do not follow our standard TAT because each palette is created to order. We’ll continue posting updates as batches are completed and shipped. 

We’re truly sorry for any delays you’ve experienced. Our small team has been impacted by customs and ingredient sourcing issues, which slowed restocks and production more than we anticipated.

The good news: we’ve already implemented changes to prevent this going forward by restructuring parts of our supply chain and refining internal processes.

Right now, we’re focused on clearing the backlog of past orders while continuing to ship all current orders as quickly and carefully as possible. Thank you for your patience — it means the world to us.

More Info on this by release timeline: 
Vault bags are still being created due to very specific request.

We are still working on CYO palettes. As stated, we create everything from start to finish and we are still working through these. This was a new undertaking and we bit off more than we can chew. We are so appreciative of your patience as we work through these.

We are currently waiting on re-stock for Swamp Of Sadness, the last She-ra shadows, and Fantasy Glosses.

Mystery Music Bags are currently being produced. 

Waiting on Harvest Moon and Spiritlight highlighters to arrive. 

• We’re processing CYO palettes in the order they were received.
• If you haven’t heard from us yet, you’ll receive an email when we’re close to starting your custom batch.
• Please remember we’re a tiny team of three (on a good day), and each custom palette is blended and assembled by hand.

Vault Mystery Bags are in production and experiencing minor delays due to special customization requests. These will continue to roll out steadily through October.

• Email: customerservice@notoriouslymorbid.com
• Contact Form: Submit a message