**** We are currently in 100% production mode. Emails and CS inquiries will be answered in the evenings. Please allow 24 to 48 business HOURS for a response****

We love hearing from our customers!

Thank you for your patience and support as our small team hand-crafts, packs, and ships every Notoriously Morbid order. NM-branded products are made in-house, which can extend turnaround time slightly — the magic is worth the wait.

Important Customer Service Update

From Carrie, the owner of NM:

I want to be transparent about the delays and communication issues many customers have experienced over the past several months.

Late last year and earlier this year, I experienced a very serious medical emergency that required hospitalization and ongoing recovery. As owner, this significantly impacted my ability to oversee daily operations the way I normally would. During that time, response times, follow-through, and overall workflow suffered more than they ever should have.

I understand how frustrating that has been, and I sincerely appreciate the patience many of you have shown.

As of March 16th, I have personally resumed oversight of our customer service department and customer communications. I am actively reviewing systems, resolving outstanding issues, and working to rebuild a smoother, more reliable process moving forward.

If you contacted customer service prior to March 16th and did not receive a response, resolution, or promised follow-up, please reach out again with your order number and details so I can personally review your case.

Please note that current response times may still be slower than normal as I work through past issues while managing daily operations, but progress is being made each week.

Thank you for your understanding, your grace, and your continued support of this small business.

Thank you for supporting a small, fiercely dedicated team.