Contact Us

We love hearing from our customers! 

Customer Service hours are Mon.-Fri. 8am to 6pm EST.

( Closed Weekends and Holidays ) 
Please use the contact form below for assistance.

***8/17/18 Shipping and TAT update!***
We've processed close to 400 orders this week plus the Vanishing Cabinet subscription! However, we are still working on getting everything packed up for shipment for orders spanning the 3rd-8th.If your order has been pulled for processing, we will have tracking over to you no later than Monday evening!
We are also finishing up the Renfield palette orders, we have printed shipping labels for about 40 of them that we are busy securing in bubble wrap and mailers and have missed the USPS cut off time for today.
It has been a whirlwind of a week and the love you have shown to NM has not gone unnoticed. Thank you so much for your support and your enthusiasm for the products and company.

Our current TAT is running at 5 to 7 business days (does not include weekends or postal holidays OR shipping transit times). And 12 to 14 business days for orders containing pre-order products.

If you need your order rushed, please contact us for expedited service. We would be happy to accommodate whenever possible.

Please include your order number, if applicable.
You can also send us a message through the "order" section, if you've placed an order.

At this time we DO NOT accepting requests for free product, any messages relating to this will be ignored.

Additionally, a lot of questions can be answered over on our FAQ page here: FAQ