We love hearing from our customers!
Customer Service hours are Mon.-Fri. 9am to 5pm EST.
( Closed Weekends and Holidays )
Please use the contact form below for assistance.
Our current TAT is 10 to 15 business days (does not include weekends or postal holidays OR shipping transit times). Higher order volumes could extend this TAT by one to two business days.
If you are contacting us regarding when your order will ship, please make sure to count the calendar business days (Mon-Fri and exclude postal holidays) to ensure you are still within TAT **BEFORE** emailing.
Joined the Vanishing Cabinet this month? Those ship 2 to 4 business days after the 15th of EVERY month.
Join the Mystic Monthly? Those ship between the 1st and 3rd of the next month (since they bill at the end of the previous month)
Since we are a small company, there are times during high volume orders that we may run one to two business days beyond TAT. During those times, we will email the orders effected and post to our social media pages.
If you need your order rushed, please contact us for expedited service. We would be happy to accommodate whenever possible excluding holiday orders.
Please include your order number, if applicable.
You can also send us a message through the "order" section, if you've placed an order.
At this time we DO NOT accepting requests for free product, any messages relating to this will be ignored.
Additionally, a lot of questions can be answered over on our FAQ page here: FAQ