We love hearing from our customers!
Thank you for your patience and support as our small team hand-crafts, packs, and ships every Notoriously Morbid order. NM-branded products are made in-house, which can extend turnaround time slightly — the magic is worth the wait.
Important Customer Service Update
Due to being a one woman show now, still recovering from my health emergiences, and the fact that I am in 100% production mode:
Customer service messages and emails will be responded to: ONLY ON WEDNESDAYS
Production lasts through the week with orders being packed on the weekends and then shipped ON MONDAYS.
Thank you so much for your patience and understanding. This has been a difficult road but we are still traveling it. I'm thankful for you all.
Order Status & Turnaround Time (TAT)
- Current TAT (as of 12/17/2025): 30–45 business days.
- Business days exclude weekends and postal holidays.
- TAT begins the next business day after your order is placed and does not include shipping transit time.
- During high-volume releases or holidays, processing may be extended.
- Need your order sooner? Email us and we’ll do our best to help when possible.
Customer Service Hours
Direct Email: customerservice@notoriouslymorbid.com
Pro tip: Always include your order number so we can help you faster.
Damaged or Missing Item?
Let us know! Please provide proof of damage and a picture of the complete invoice.Need More Answers?
Many questions are answered instantly on our FAQ page, including shipping, returns, product info, rewards, and more:
Visit the FAQ Page
Thank you for supporting a small, fiercely dedicated business.