Contact Us

We love hearing from our customers!

We are currently working hard to get all orders out. Thank you so much for your patience and understanding as our small team works to pack all orders and get them out.

Please keep in mind that our TAT is currently 20 to 30 business days. Business days do not include postal holidays and weekends (Sat/Sun). TAT does not include postal transit time. If we have a heavy amount of orders, TAT may exceed our stated time frame but we are always here to help if you need your order expedited.
Please email for any additional help. Orders cancelled after 3 business days from date of order are subject to a 25% restocking fee.

We are a small team and work as fast as possible to get orders out. 

Turn Around Time (TAT) starts the business day AFTER your order is placed. TAT does not include weekends (Saturday or Sunday) or postal holidays. This is the time it takes us to produce the hand crafted item, get it ready for packaging, and pack for shipping. It does not include actual shipping transit time. Due to high volume TAT may be extended.

Received a damaged item or you are missing an item?

Fill out this form: Damaged/Missing Item Report


Hours of operation 9am to 5pm EST.

( Closed Weekends and Holidays ) 
Please use the contact form below for assistance. If emailing on a weekend, please allow us to respond no later than Tuesday evening.

If you need your order rushed, please contact us for expedited service. We would be happy to accommodate whenever possible excluding holiday orders.

Always include your order number, if applicable.

At this time we DO NOT accept requests for free product, any messages relating to this will be ignored.

Additionally, a lot of questions can be answered over on our FAQ page here: FAQ

 **Please be aware that as a small company, there are times during high volume orders that we may run several business days beyond TAT. Our current turn around time (TAT) is 20 to 30 business days. Business days do not include weekends (Sat or Sun) or postal holidays**