Contact Us

We love hearing from our customers!

Thank you for your patience and support as our small team hand-crafts, packs, and ships every Notoriously Morbid order. NM-branded products are made in-house, which can extend turnaround time slightly — the magic is worth the wait.

Order Status & Turnaround Time (TAT)

Current TAT (as of 6/30/25): 15–20 business days.
Business days exclude weekends and postal holidays.
TAT begins the next business day after your order is placed and does not include shipping transit time.
During high-volume releases or holidays, processing may be extended slightly.
Need your order sooner? Email us — we’ll do our best to help when possible.

Please note: All sales are final. We no longer accept order cancellations once an order has been placed. Because each product is handmade to order, materials are allocated immediately after purchase.

Customer Service Hours

Mon–Fri · 9:00 AM–5:00 PM EST Closed Weekends & Postal Holidays

Phone: 681-666-3898

Email: customerservice@notoriouslymorbid.com

If you email over the weekend, you’ll hear back no later than Tuesday evening. During the week, please allow 24–48 business hours for a reply.

Pro tip: Always include your order number so we can help you faster.

Damaged or Missing Item?

We’re so sorry! Please submit the form below so we can review and make it right as quickly as possible:

Damaged / Missing Item Report

Need More Answers?

Many questions are answered instantly on our FAQ page, including shipping, returns, product info, rewards, and more:
Visit the FAQ Page

Thank you for supporting a small, fiercely dedicated team — you keep the Crypt alive.