Frequently Asked Questions

Every order is hand-packed and shipped from West Virginia, in the heart of the Appalachian Mountains where Notoriously Morbid was born.

Our current turnaround time is 15–20 business days before shipping.

• Business days exclude weekends and postal holidays.
• TAT begins the next business day after your order is placed.
• TAT does not include postal delivery time.
• Once shipped, most U.S. orders arrive within 2–10 business days.
• International transit typically takes 2–12 weeks.
• During high-volume releases and holidays, TAT may be extended.

First, contact your local post office. They can check GPS coordinates for the delivery scan. If it still can’t be located, email us at customerservice@notoriouslymorbid.com.

We’re not responsible for packages marked “Delivered” by USPS. If you purchased shipping insurance, we’ll assist with replacement or refund once an official claim (or police report, if applicable) is filed.

Yes. International customers are responsible for any customs duties/fees. Transit times vary by country and customs; please allow up to 2–12 weeks once shipped.

Because each item is handmade, we cannot accept returns or exchanges. If you’re new to indie cosmetics or loose pigments, we recommend starting with a smaller order to find your favorites.

Contact us within 15 days of receiving your order and include clear photos of the issue. We’ll replace the product or issue store credit. If the same issue occurs twice, we’ll offer store credit equal to the price you paid (sale price if discounted).

Please notify us within 15 days of your order being marked “Delivered.” Include a photo of your signed invoice so we can verify and correct the issue.

All sales are final. Due to the handmade nature of our products, we do not accept cancellations once an order has been placed. If an exception is approved at our discretion, a 25% restocking fee will apply.

Click the red Rewards tab at the bottom of our home page. On mobile, scroll to the bottom and tap “switch to standard view” if you don’t see the tab.

• Birthday bonus: add your date of birth and earn 100 points once a year. Enter your birthday at least one month prior to qualify.
• Shop the Crypt: earn 1 point per $1 spent on products. Points are applied when your items ship. Shipping costs do not earn points.

Open the Rewards tab, sign in, and choose “Spend Your Points.” Select a reward that matches your cart subtotal:

• 100 pts → $5 off with $10+ purchase
• 175 pts → $10 off with $20+ purchase
• 250 pts → $20 off with $40+ purchase
• 325 pts → $30 off with $60+ purchase
• 400 pts → $40 off with $80+ purchase
• 500 pts → $50 off with $100+ purchase

Rewards apply at checkout as a coupon code when redeemed.

• Points expire one year after they’re earned.
• Rewards apply as a coupon code and cannot be combined with other codes.
• Rewards do not reduce or cover shipping costs.
• If your cart total is less than your reward value, the unused portion is forfeited and cannot be refunded.

• Orders are filled in the order they’re received. If an ingredient is delayed from a supplier, your order will ship once it arrives.
• Our official TAT is always listed at checkout and on our FAQ page.
• Tracking and delivery confirmation are included in standard shipping charges (which cover shipping + handling).
• We’re happy to discuss custom products/shades—email us at customerservice@notoriouslymorbid.com.

We don’t replace or refund items for a change of heart about color/finish. If we make a mistake, we’ll fix it—please contact us within 15 days with photos and your signed invoice.

Insurance is optional and can be purchased on our site. If you want extra peace of mind, add it to your order before checkout.

Yes. We reserve the right to cancel or amend an order at our discretion. If we cancel your order, any payment made will be promptly refunded.

We respect your privacy. We do not sell your email address or personal information. We use your data to fulfill orders, provide customer service, and—if you opt in—send updates and marketing.

Third parties (for example, advertising partners like AdRoll) may place cookies for targeted ads and collect data such as IP address, cookie identifiers, and website activity. Some pages also use pixel tags to better understand browsing and improve your experience. You can opt out of interest-based advertising via your browser settings and industry tools, and you may always email us to adjust your preferences.

Your information (including demographics and past purchases) may be combined with our records and shared with trusted service providers who help us with marketing and operations. We may also share your name and address with select marketing partners whose products we think you’ll love—if you’d prefer we don’t, email us and we’ll opt you out.

Questions or opt-out requests: customerservice@notoriouslymorbid.com

We genuinely welcome feedback on site navigation, listings, processing, and customer service. Reach out anytime:

• Email: customerservice@notoriouslymorbid.com
• Contact page: /contact-us